Innovative Redemption Solutions for Arcades

FAQs

All our prices are based on EXW (Ex Works) terms. However, if you prefer other delivery terms, please feel free to contact us for further discussion.
Please don’t hesitate to contact us for all the details you need.
- Email: contact@umiarcade.com
- WhatsApp: +[86] 19864797736 & (86) 15917458604
We accept T/T (Telegraphic Transfer) as our primary payment method. You can pay 100% of the order value in advance or 30%-50% deposit with the balance due before delivery. If you have specific payment requirements, please feel free to contact us for further discussion.
- Email: contact@umiarcade.com
- WhatsApp: +[86] 19864797736 & (86) 15917458604
Typically, we ship orders within 15–30 days after payment. However, the exact delivery time may vary depending on the complexity of the project, production requirements, order quantity, and specific details. Please feel free to contact us for more information or clarification.
- Email: contact@umiarcade.com
- WhatsApp: +[86] 19864797736 & (86) 15917458604
As a professional manufacturer, we provide both ODM (Original Design Manufacturer) and OEM (Original Equipment Manufacturer) services to meet your specific needs.
- For ODM: Share your branding details and any desired modifications to our existing designs.
- For OEM: Provide your product design, specifications, and any additional requirements.
The lead time will vary based on your specific project requirements—please feel free to contact us for further discussion. We’ll guide you through the process step by step.
- Email: contact@umiarcade.com
- WhatsApp: +[86] 19864797736 & (86) 15917458604
Our product is suitable for a wide variety of entertainment venues, including shopping malls, game centers, movie theaters, bars, music-themed restaurants, amusement parks, and theme parks. It's a versatile option for any location where you want to attract attention and increase foot traffic. If you're looking to draw crowds and create a fun atmosphere, this product is an excellent choice for your space.
If you're interested in this or any of our other products, please don’t hesitate to contact us!
Quality is our top priority. We offer a 1-year warranty after purchase for our products. To ensure the highest quality for our customers, we always provide a pre-production sample for approval before starting mass production and conduct a final inspection prior to shipment. Additionally, we provide after-sales service support for all customers.
Please note that the warranty does not cover damage caused by misuse, abuse, accidents, or unauthorized modifications. If you require support or have any questions about the warranty, feel free to contact our customer service team.
- Regular Cleaning:
Clean the exterior surfaces of the machine regularly to maintain a good appearance and prevent dust buildup in sensitive areas like coin slots, touchscreens, or button panels. Use a soft, damp cloth to avoid scratching the surfaces, and ensure the machine is turned off and unplugged during cleaning.
- Routine Inspections:
Conduct regular inspections of internal components such as wiring, motors, and game mechanisms. Check for any signs of wear or damage, and ensure all parts are functioning properly. Address any issues promptly to prevent further damage and maintain smooth operation.
- Replacement of Consumables:
Some machines require periodic replacement of consumables like tokens, tickets, or rewards. Monitor these items and replace them as needed to ensure the machine continues to operate effectively. Keep track of inventory levels and order replacements in advance to avoid downtime.